11/24/2021

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Jul 05, 2017 Unknown devices show up in the Windows Device Manager when Windows can’t identify a piece of hardware and provide a driver for it. An unknown device isn’t just unknown — it’s not functioning until you install the right driver. Windows can identify most devices and download drivers for them automatically. Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update. Select Search automatically for updated driver software. Select Update Driver. If Windows doesn't find a new driver, you can try looking for one on the device manufacturer's website and follow their instructions. Reinstall the device driver.

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This article helps to fix an issue in which Windows 10 doesn't install specific drivers for USB audio devices on the first connection.

Original product version: Windows 10, version 1703
Original KB number: 4021854

Symptom

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When you connect a USB audio device to a Windows 10 Version 1703-based computer the first time, the operating system detects the device but loads the standard USB audio 2.0 driver (usbaudio2.sys) instead of the specific device driver.

Cause

This issue occurs because the USB audio 2.0 driver (usbaudio2.sys) isn't classified as a generic driver in Windows 10 Version 1703. Therefore, the system assumes that a compatible, nongeneric driver is installed for the device even though the driver is generic.

This issue also causes Windows 10 Version 1703 to postpone the search for other compatible drivers through Windows Update that typically occurs immediately after you install a new device.

Resolution

To fix this issue, use one of the following methods.

Method 1

To resolve this issue, install update 4022716.

Method 2

If the device-specific driver is distributed through Windows Update, you can manually update the driver by using Device Manager. For more information about how to do this, see update drivers in Windows 10.

Method 3

If the device is not yet connected, first install the device-specific driver, such as by using the appropriate installer. After the device-specific driver is installed, Windows 10 will select that driver instead of the standard USB audio 2.0 driver when you first connect the device.

Note

See the device manufacturer's user guide for specific instructions about how to install the driver.

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Method 4

If the driver isn't distributed through Windows Update, you can manually reinstall the driver. To do this, follow these steps:

  1. Install the device-specific driver (see Method 2).
  2. Open Device Manager.
  3. Right-click (or tap and hold) the name of the device, and then select Uninstall.
  4. Restart the computer.
Devices

When it restarts, Windows will try to reinstall the device by using the device-specific driver.

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If you are developing on Windows and want to connect a device for testing,then you need to install the appropriate USB driver. This pageprovides links to the web sites for several original equipment manufacturers (OEMs),where you can download the appropriate USB driver for your device.

If you're developing on Mac OS X or Linux, then you shouldn't need a USB driver.Instead read Using Hardware Devices.

To connect and debug with any of the Google Nexus devices using Windows, youneed to install the Google USB driver.

Install a USB driver

First, find the appropriate driver for your device from the OEM driverstable below.

Once you've downloaded your USB driver, follow the instructions below to install or upgrade thedriver, based on your version of Windows and whether you're installing for the first timeor upgrading an existing driver. Then see Using Hardware Devices forother important information about using an Android device fordevelopment.

Caution:You may make changes to android_winusb.inf file found insideusb_driver (for example, to add support for other devices),however, this will lead to security warnings when you install or upgrade thedriver. Making any other changes to the driver files may break the installationprocess.

Windows 10

To install the Android USB driver on Windows 10 for the first time, do the following:

  1. Connect your Android device to your computer's USB port.
  2. From Windows Explorer, open Computer Management.
  3. In the Computer Management left pane, select Device Manager.
  4. In the Device Manager right pane, locate and expand Portable Devices or Other Devices, depending on which one you see.
  5. Right-click the name of the device you connected, and then select Update Driver Software.
  6. In the Hardware Update wizard, select Browse my computer for driver software and click Next.
  7. Click Browse and then locate the USB driver folder. For example, the Google USB Driver is located in android_sdkextrasgoogleusb_driver.
  8. Click Next to install the driver.

Windows 8.1

To install the Android USB driver on Windows 8.1 for the first time, do the following:

  1. Connect your Android device to your computer's USB port.
  2. Access search, as follows:

    Touch screen: On your computer, swipe in from the right edge of the screen and tap Search.

    Using a mouse: Point to the lower-right corner of the screen, move the mouse pointer up, and then click Search.

  3. In the search box, type into and then click Device Manager.
  4. Double-click the device category, and then double-click the device you want.
  5. Click the Driver tab, click Update Driver, and follow the instructions.

Windows 7

To install the Android USB driver on Windows 7 for the first time, do the following:

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  1. Connect your Android device to your computer's USB port.
  2. Right-click on Computer from your desktop or Windows Explorer, and select Manage.
  3. Select Devices in the left pane.
  4. Locate and expand Other device in the right pane.
  5. Right-click the device name (such as Nexus S) and select Update Driver Software. This will launch the Hardware Update Wizard.
  6. Select Browse my computer for driver software and click Next.
  7. Click Browse and locate the USB driver folder. (The Google USBDriver is located in android_sdkextrasgoogleusb_driver.)
  8. Click Next to install the driver.

Or, to upgrade an existing Android USB driver on Windows 7 and higher with the newdriver:

  1. Connect your Android device to your computer's USB port.
  2. Right-click on Computer from your desktop or Windows Explorer, and select Manage.
  3. Select Device Manager in the left pane of the Computer Management window.
  4. Locate and expand Android Phone in the right pane.
  5. Right-click on Android Composite ADB Interface and select Update Driver. This will launch the Hardware Update Wizard.
  6. Select Install from a list or specific location and click Next.
  7. Select Search for the best driver in these locations; uncheckSearch removable media; and check Include this location in thesearch.
  8. Click Browse and locate the USB driver folder. (The Google USBDriver is located in android_sdkextrasgoogleusb_driver.)
  9. Click Next to upgrade the driver.

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Get OEM drivers

OEMDriver URL
Acer http://www.acer.com/worldwide/support/
alcatel one touch http://www.alcatelonetouch.com/global-en/support/
Asus https://www.asus.com/support/Download-Center/
Blackberry https://swdownloads.blackberry.com/Downloads/entry.do?code=4EE0932F46276313B51570F46266A608
Dell http://support.dell.com/support/downloads/index.aspx?c=us&cs=19&l=en&s=dhs&~ck=anavml
Fujitsu http://www.fmworld.net/product/phone/sp/android/develop/
HTC http://www.htc.com/support
Huawei http://consumer.huawei.com/en/support/index.htm
Intel http://www.intel.com/software/android
Kyocera http://www.kyocera-wireless.com/support/phone_drivers.htm
Lenovo http://support.lenovo.com/us/en/GlobalProductSelector
LGE http://www.lg.com/us/support/software-firmware
Motorola https://motorola-global-portal.custhelp.com/app/answers/detail/a_id/88481/
MTK http://online.mediatek.com/Public%20Documents/MTK_Android_USB_Driver.zip (ZIP download)
Samsung http://developer.samsung.com/galaxy/others/android-usb-driver-for-windows
Sharp http://k-tai.sharp.co.jp/support/
Sony Mobile Communications http://developer.sonymobile.com/downloads/drivers/
Toshiba http://support.toshiba.com/sscontent?docId=4001814
Xiaomi http://www.xiaomi.com/c/driver/index.html
ZTE http://support.zte.com.cn/support/news/NewsDetail.aspx?newsId=1000442

If you don't see a link for the manufacturer of your device here, go to the support section of the manufacturer's website and search for USB driver downloads for your device.