11/24/2021

Crestron Mobile Phones & Portable Devices Driver

Crestron Mobile has been replaced by Crestron App, which provides exciting new features and Crestron’s latest interface technology. Although Crestron Mobile will be left available for download, it will no longer be actively updated and is intended to support legacy systems only.

  • The Crestron Fusion Insider has been created in order to provide an overview of all available Crestron Fusion, and legacy RoomView, information: Online Help (OLH) articles, documents, publications, etc.
  • Crestron is the leader of home automation, controlling entertainment and environmental systems from touchpanels, keypads, remotes and Web-enabled devices such as Android phones and tablets.
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If the iOS device cannot connect with your computer, it might be:

  • iTunes won't detect and recognize my iPhone/iPad/iPod.
  • My computer won't recognize my iPhone/iPad/iPod.
  • PanFone failed to detect my iPhone/iPad/iPod.
Mobile

All the detection issues above may due to the Apple Mobile Device USB Driver has not installed successfully on your computer. To solve this problem, please follow these steps to install Apple Mobile Device USB Driver manually on your computer.

Step 1: Connect your device with your computer.

Step 2: Open your computer management window.

Right-click on My Computer/This PC icon on the desktop and choose Manage to open the Computer Management window, which is shown as picture below:

Step 3: Find Apple Mobile Device USB Driver.

After the Computer Management window is open, on the left panel of the Computer Management window, choose Crestron Mobile Phones & Portable Devices DriverDevice Manager. Then expand Universal Serial Bus controller or Universal Serial Bus devices (for Win10) on the right panel. Locate the Apple Mobile Device USB Driver. If you can not find Apple Mobile Device USB Driver, please go to Step 4 Reinstall Apple Mobile Device USB Driver.
  • If you can find Apple Mobile Device USB Driver and there is no symbol over it, it means this device installed successfully.
  • If you find this entry, there is other symbol next to it, which means that the driver is disabled. Right-click it and choose Enable from the pop-up menu to enable this device.
  • If you find this entry but the entry listed with symbol '!' or '?' over it, please go to Step 4 to re-install the Apple Mobile Device Driver.

Crestron Device Database

Step 4: To install or re-install Apple Mobile Device USB Driver

Under the Other devices, double click Universal Serial Bus(USB) controllers.

On the pop-up window, simply choose the second one -- Browse my computer for driver software.

The path should be: 'C:Program FilesCommon FilesAppleMobile Device SupportDrivers' (If you had changed your iTunes installing path, please follow your own path.) For 64 bit users, please kindly note that it should be in 'Program Files' folder, not the 'Program Files(x86)'.

Step 5: Reconnect your device.

After install/re-install the driver, unplug your iOS device and then reconnect it using USB cable. Now, your iOS device detection problem would be fixed.

Note: The Apple Mobile Device USB Driver has not been updated

If you have installed the Apple Mobile Device USB Driver and enabled the services, but still get 'Device not detected' error, this problem may be caused by Apple Mobile Device USB Driver has not been updated.

To fix it, right-click on on My Computer/This PC icon on the desktop and choose Manage to open the Computer Management window. On the left panel, choose Device Manager. Then expand Universal Serial Bus controller; locate the Apple Mobile Device USB Driver. Right click Apple Mobile Device USB Driver and click 'Update driver'.

Then your problem will be solved. Supported

Crestron Home Supported Devices

The above is the solution for How to Install Apple Mobile Device USB Driver. Hope it will help you to connect your iOS device with your computer successfully.

Crestron Device Drivers

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